Tourism
ERP sotware solutions also have noticable impacts and benefits in the lodging sector where customer satisfaction is the key and the only production is that of virtual products. Netsis tourism industry solutions are developed in a structure that can respond to the needs of hotels and hotel chains of any size.
Netsis tourism solutions create the integrity inside the organization by providing integration through front office and portal interface software. Entry of similar data in two separate applications at the front and back office cause both unnecessary loss of labor, and possible introduction of user errors during the creation of these entries/operations, thus leading to inconsistencies between the systems.
Netsis tourism solutions expedite business processes and improve the quality of service by facilitating the information flow between the front office, material planning, and back office.
With Netsis tourism industry solutions, all front office operations are controlled over the portal and their integration to the back office is provided.
- Income accrued during the day
- Collections
- Food-beverage sales
- Customer current accounts
- "Paid out", payments made on behalf of guests
- Payments made by hotel guests in lieu of their debts
- Deposit sent by the guest before she arrives at the hotel
- Foreign exchange operations that happen during the day
- Cash transactions that take place between the front office register and central register, during the day
- Self-incurred expenses of the hotel
- Accounts moved to current accounts are posted between the front and back offices either daily or at the specified date range
- Purchase invoice/return invoice
- Period-end consumption
- Inter-warehouse transfer
- Invoices transferred to the purchasing module such as not payable, complimentary, broken, defective
Benefits
- Income and expense tracking is provided on a project basis especially thanks to its flexible parametric structure, and with the use of reference codes without needing to detail chart of accounts. Project profitability is effortlessly monitored.
- Active inventory management is enabled at points like kitchen or pool bar that are defined as cost centers.
- Consumption and shrinkage is tracked through cycle counts.
- Analysis of generated costs at any detail level desired is possible.
- Tools are available to extract profitability in foreign currencies at any detail level required, or track and report currency exchange variances.
- CRM applications enable active customer management, while complaints and questionnaires facilitate control of post-sale services.
- Human resource processes provide tracking of all processes from recruitment to organizational structure, and management of training and training plans.
When it is considered that quality service is made possible with quality human resource management in the tourism industry where performance evaluation is of utmost importance, these requirements are satisfied to the fullest with either the conventional, or 360 degree evaluation methods provided.
Netsis tourism solutions that enable fast, correct and relevant access to the required information by establishing implementation flexibility that will meet every hotel’s varying needs in the most accomplished manner increase service efficiency by reducing labor and time losses.